FAQs

General

1- Are you currently accepting new customers?

Yes please reach out to our support team.

2- Do you offer warehouse tours?

Yes please reach out to our support team

3- How do you receive my orders to fulfill?

1. You connect your online store with our software.

2. Once your store is connected with our software, your orders will start to come in.

4- Can we cancel at any time?

Yes, you can cancel at any time, given you do not have any outstanding

unpaid invoices

5- What is your refund policy?

Refunds can only be issued for services unable to be performed in sceanrios

such as if a clients account we’re servicing is suspended. You will be refunded

any monthly fees billed if this should occur. Please reach out to the support team

to verify.

Billing

1: When will I be billed for services?

An initial onboarding fee will be billed at time of onboarding. Your monthly maintenance fee and storage fees will be billed on the

26 th of each month for the forth coming months services. Any additional services will be billed at time of

service. Acc authorization form is also required to be kept on file.

2: What payment methods are accepted?

Credit card and debit cards only.

3: Are your storage fees pro-rated?

Yes our storage fees are pro-rated by the week.

4: Will I be charged a monthly fee even if there is no account activity for

the month?

No fees will be charged for months in which there is no activity whatsoever.